How to Use Review History to Predict Your Own Experience

There’s a moment most of us know well. It’s late on a weeknight, something has gone wrong — a pipe under the sink, a car that won’t start, a tooth that suddenly aches — and you find yourself typing frantically into a search bar, hoping the algorithm delivers someone you can actually trust.

Why Patterns in Reviews Tell You More Than Star Ratings

There’s a moment most of us know well. It’s late on a weeknight, something has gone wrong — a pipe under the sink, a car that won’t start, a tooth that suddenly aches — and you find yourself typing frantically into a search bar, hoping the algorithm delivers someone you can actually trust.